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We haven't had any Delta DOA's in years - but I do think our labeling helps.

We use electronic data loggers and the signs on the outsdie of the box that say "this shipment is being electronically monitored for proper temperatures, keep between 70-80".

Most of what I like about the little gizmos is that the blinking green light = go ahead and sign with confidence for the customer. They are like $80 each and we include a postage paid priority envelope for the return.

Sorry to hear about your loss - maybe we can all work on properly threatening labels for the delta folks. :-)

Take Care,

Ross

*smile*

Delta does indeed guarantee to keep critters as instructed on the airbill - and so yes that "sign" is mostly a warning to the personell (looking at you Atlanta) that this box if mishandled will cause trouble later.

Ross